• Why should I sign up for a DuckMusic.com Artist Web Site?
• What methods of payment are accepted at DuckMusic.com?
• How do I sign up for DuckMusic.com?
• If I'm a manager, how do I control multiple Artist Web Sites? Do I need to sign up for a new DuckMusic.com member account for each Artist Web Site?
• What are the advantages of having a DuckMusic.com Artist Web Site over having my own web site?
• Will DuckMusic.com link to my own site if I still want to have one?
• What does it cost to have an Artist Web Site with DuckMusic.com?
• Is there a disk size limit for my band's web site?
• Can I have different people edit my Artist Web Site(s)?
• What happens if I need tech support?
• How do I get the changes I've made to my DuckMusic.com Artist Web Site to be "live" to the general public?
• How long does it take for the CD's I just bought to get to me?
• As a musician, do I have to process my orders and mail out my CD's to people?
• How much money do I make when one of my CD's is sold through DuckMusic.com?

Why should I sign up for a DuckMusic.com artist web site?

This is web technology at it's best.

We Duckies have come up with a way for independent musicians to have a self-maintained, professional web site with secure ordering and several other interactive features for far less money than establishing an independent web presence.

Each Artist Web Site will stand alone because of its unique content, while benefiting from the DuckMusic.com editing tools, secure shopping features and marketing momentum.


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What are the methods of payment accepted at DuckMusic.com?

For consumer services, such as buying CDs that are for sale on artist's web sites, DuckMusic.com accepts MasterCard and Visa credit cards only. For member services, such as Artist Web Sites, Extra CDs and Extra Real Audio songs, DuckMusic accepts MasterCard, Visa, Bank Check and Money Order.


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How do I sign up for DuckMusic.com?

Our sign up form and Artist Web Site Set-Up Wizard make joining DuckMusic.com unbelievably simple. Just fill out the sign up form and choose the New Artist button from the Welcome screen. The wizard will then take you step-by-step through the artist site building process. Itís a short series of self-explanatory forms where you enter your data and purchase your site. In less than 30 minutes you'll have your own DuckMusic.com Artist Web Site.

If you have questions about artist administration, check out our Artist Administration Help section.


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If I'm a manager, how do I control multiple artist web sites? Do I need to sign up for new DuckMusic.com member accounts for each artist web site?

Signing up for one DuckMusic.com member account provides you with the tools to create and manage multiple Artist Web Sites.

Once logged in to DuckMusic.com, you can click the "New Artist" button to create a new Artist Web Site. Each Artist Web Site you purchase comes with the options to sell 1 CD and have 2 live real audio tracks. Though these features are purchased as part of a new Artist Web Site, they are applied to your member account as credits, so you may apply them toward any Artist Web Site you own. For example, if you purchase a new artist site and only want to have one live real audio song on that site, your member account will have a credit for one real audio song which can be applied to any other artist site you own.

Each time you log in to your DuckMusic.com member account, you will be able to access each artist site that you own in order to edit and update that site. You will also be able to view your account status to see any credits you may have, what amounts you still owe, and any check orders still pending receipt of payment.

Keep in mind that as a DuckMusic.com member you are responsible for any Artist Web Site entered through your DuckMusic.com member account. If you do not want to be responsible for an Artist Web Site, do not create that site through your member account. Review the DuckMusic.com Member Agreement, which outlines your responsibilities as a member.


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What are the advantages of having a DuckMusic.com artist web site over having my own web site?

Try registering a domain name, having a site hosted and hiring someone to design and build a professional looking, high quality, eCommerce, interactive web site. You'll find that not only is it time consuming, but it's downright expensive!

We've taken just about all of the work out of developing your own web presence. For very little money and almost no time at all you get a professional web site that is backed by the momentum of DuckMusic.com's marketing and technology. We promote DuckMusic.com in a variety of ways, which means the artists who have DuckMusic.com web sites are simultaneously being promoted.


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Will DuckMusic.com link to my own site if I still want to have one?

Of course! You can have a link go directly from your DuckMusic.com Artist Web Site to your own web site.


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What does it cost to have an artist web site with DuckMusic.com?

Not all that much - which is amazing when you consider what you're getting. Check out our fee sheet for details. Also, check out our Home Page, where we often feature Special Offers.


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Is there a disk size limit for my band's web site?

Each Artist Web Site is allowed a maximum of 5MB.


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Can I have different people edit my artist web sites(s)?

Thatís up to you. You will have one username (which is your email) and password to access your DuckMusic.com member account. Once logged in, you can edit and update your Artist Web Site(s). Though we don't recommend sharing usernames and passwords, we can't stop you. Ultimately, the person associated with the member account will be responsible for payment on the account, and for all content that is submitted. That should be kept in mind when sharing your password information and allowing other people to make changes to your Artist Web Site(s).


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What happens if I need tech support?

Most general problems can be solved by taking a look at our comprehensive help section. For help with the management of your Artist Web Sites, you can refer to the Artist Administration Help which is accessible through the member area.

If you need further assistance, email techsupport@duckmusic.com


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How do I get the changes I've made to my DuckMusic.com artist web site to be "live" to the general public?

A Publish Changes button appears on the left hand side of the screen whenever you're editing an Artist Web Site that is live.* When you're done editing your Artist Web Site, you must press the Publish Changes button in order for the changes to appear on the actual web site. Also, remember that new CD's and Songs need to be processed by DuckMusic.com and will not immediately appear on the Artist Web Site.

* A web site is live after it has been paid for and after it has been approved by DuckMusic.com. You're always notified by email whenever one of your Artist Web Sites goes live.


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How long does it take for the CD's I just bought to get to me?

If all of the CD's you've ordered are in stock, your order will usually ship within 48 hours from the time you placed it with us. Everything within the United States is sent by Priority Mail, which usually takes 2-3 days.

International shipping, including Canada and Mexico, could take anywhere from 3 days to 2 weeks, depending on where you are. Some countries have the option of using 5-7 day Global Priority Mail. Regular international packages are sent via Airmail, and should normally be received within 10 days of your order date. Please see our shipping chart for details.

If any part of your order is a backordered item, we will send your entire order when all items become available ñ usually within 4-6 weeks.


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As a musician, do I have to process my orders and mail out CD's to people?

No. DuckMusic.com has you covered. You provide us with your CD's and we do the rest.

Customers order your CD's via our secure server. We mail the products out ñ usually within 48 hours. We let you know when we're running low on your product, and you send us some more. It's that simple.


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How much money do I make when one of my CD's is sold through DuckMusic.com?

You set the price for your CD. DuckMusic.com takes a commission of 25% with a minimum of $3.50 on each CD sold. See our Pay Out Policy for details.


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